Terms of Service

Last updated: 22 July 2026

1. Who these terms apply to

These terms govern work carried out by Emergency Plumber Chelsea("we", "us") for residential and commercial customers ("you") in Chelsea and nearby postcodes. By booking a call-out, accepting a quote or instructing us to proceed, you agree to these terms.

2. Services

We provide emergency and planned plumbing, heating and drainage services, including isolation, diagnosis, repair, clearance and related works as agreed on site or in writing. Gas work is carried out only by Gas Safe registered engineers.

Emergency attendance aims for a rapid response across SW3 and SW10 but arrival times are estimates and may vary with traffic, weather, access and engineer availability.

3. Quotes and pricing

• Call-out fees (from £69) cover attendance and assessment unless otherwise agreed
• Emergency attendance nights, weekends and bank holidays starts from £89*
• Labour, parts and fixed-price jobs are agreed before permanent work proceeds where reasonably possible
• If the scope changes once work is opened up, we will explain options and revised costs before continuing

Website prices are indicative. The price that applies is the one confirmed for your job. See our pricing page for headline rates.

4. Access and safety

You must provide safe, lawful access to the property and relevant plant areas at the agreed time, including porter or agent arrangements for managed buildings. We may refuse or stop work if conditions are unsafe, if gas smells require National Gas attendance first, or if access is denied.

If you smell gas, leave if necessary, avoid switches and flames, call 0800 111 999, then contact us for follow-up when it is safe.

5. Materials and workmanship

Parts we supply remain our property until paid for in full. We take reasonable care of your property while working and expect a clear work area where practical. Workmanship on repairs we complete is backed by a 12-month guarantee unless stated otherwise; manufacturer warranties on parts apply as issued by the maker.

The guarantee does not cover misuse, third-party alteration, lack of maintenance, pre-existing defects outside the agreed scope, or consequential loss beyond what the law requires.

6. Payment

Payment is due on completion unless we agree otherwise in writing (for example account customers or staged installations). We accept BACS, major cards, online payment and cash. Late payment may attract reasonable recovery costs and interest as permitted by law.

7. Cancellation

• Emergency call-outs already dispatched may still incur a call-out fee if cancelled after an engineer is en route
• Planned appointments should be cancelled with as much notice as possible; short-notice cancellations may be chargeable
• If we cannot complete work because of lack of access, a call-out or abortive visit fee may apply

8. Limitations

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under UK law. Subject to that, we are not liable for indirect or consequential loss (including loss of profit or alternative accommodation) except as the law requires, and our total liability for a job is limited to the amount paid for that job or the cost of re-performing the work, whichever is greater, unless otherwise required by law.

Consumer statutory rights under the Consumer Rights Act 2015 and related law are not affected.

9. Insurance work

We can provide photos and itemised invoices to support insurance claims. Authorisation from your insurer is your responsibility unless we agree in writing to bill an insurer directly.

10. Website

Content on emergencyplumberchelsea.uk is for general information about our Chelsea services. It does not replace a survey or on-site diagnosis. We may update service descriptions and prices without notice.

11. Privacy

Personal data is handled as described in our privacy policy.

12. Governing law

These terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, without limiting any mandatory consumer rights to bring claims in your local court.

13. Contact

Emergency Plumber Chelsea
Phone: 020 3002 6667
Web: Contact page

* Emergency rates apply to nights, weekends and bank holidays as confirmed when you book.