Privacy Policy

Last updated: 22 July 2026

Who we are

Emergency Plumber Chelsea("we", "us", "our") provides emergency and planned plumbing, heating and drainage services in Chelsea and nearby postcodes. This policy explains what personal data we process when you use our website (emergencyplumberchelsea.uk) or contact us by phone, email or online form.

To discuss privacy matters, call 020 3002 6667 or use the contact options on our contact page.

What data we collect

Information you give us

• Name, telephone number, email address and property address when you request a quote or book a visit
• Details of the plumbing issue and any access notes you provide
• Photographs or files you choose to send describing a fault
• Payment records when you pay for work completed
• Correspondence by phone, email or form submissions

Information collected automatically

• Standard server and security logs (IP address, browser type, pages visited, approximate location derived from IP)
• Analytics data if analytics tools are enabled on the site (page views, referral source, device type) — used in aggregate where possible

We do not knowingly collect data from children under 16.

Why we use your data

• To respond to enquiries and dispatch engineers to your address
• To provide quotes, carry out work and issue invoices
• To keep job records for guarantees, insurance and regulatory compliance
• To improve our website and service based on aggregated usage information
• To meet legal obligations (for example tax and safety records)

Our lawful bases under UK GDPR typically include performance of a contract (or steps prior to a contract), legitimate interests in operating a local trade business, and legal obligation where applicable. Where we rely on consent (for example optional marketing), you may withdraw it at any time.

Who we share data with

We do not sell your personal data. We may share information with:

• Engineers and subcontractors solely to complete your job
• Payment processors when you pay by card or online
• Hosting, security and communications providers who process data on our instructions
• Insurers, managing agents or professional advisers when required for a claim or compliance
• Authorities if required by law

How long we keep data

Contact and job records are typically retained for up to six years after the last transaction, in line with common UK limitation periods for contracts and guarantees. Website logs are kept for a shorter operational period. You may request deletion where we are not required to retain records.

Your rights

Under UK data protection law you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request erasure or restriction in certain circumstances
• Object to processing based on legitimate interests
• Data portability where processing is automated and based on contract or consent
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk

To exercise your rights, contact us via contact or call 020 3002 6667. We may need to verify your identity before responding.

Cookies

Our site may use essential cookies required for security and basic operation. If we use non-essential analytics or marketing cookies, we will provide controls consistent with UK requirements. You can control cookies through your browser settings.

Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure; please avoid sending sensitive payment details by unencrypted email.

Changes to this policy

We may update this privacy policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the site after changes constitutes awareness of the updated policy.

Contact

Emergency Plumber Chelsea
Serving Chelsea SW3, SW10 and nearby postcodes
Phone: 020 3002 6667
Web: emergencyplumberchelsea.uk